Research Article|Articles in Press

Addressing Abusive Behavior from Patients and Families: Top Performance-Changing Strategies for Health care Leaders

Published:March 04, 2023DOI:
      Based on contemporary research and our experiences working with hundreds of health care clients, this article provides a forum for health care leaders to understand and engage their staff in more effectively intervening regarding patient and family abusive behavior. We take a prescriptive approach by sharing a model that provides a context for engaging evidence-based strategies for de-escalation and systems approaches.
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      Renee Thompson, DNP, RN, FAAN, CSP is the CEO and Founder of the Healthy Workforce Institute. She can be reached at [email protected] Mitchell Kusy, PhD, Palm Springs, CA.