Based on contemporary research and our experiences working with hundreds of health care clients, this article provides a forum for health care leaders to understand and engage their staff in more effectively intervening regarding patient and family abusive behavior. We take a prescriptive approach by sharing a model that provides a context for engaging evidence-based strategies for de-escalation and systems approaches.
To read this article in full you will need to make a payment
Purchase one-time access:Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
One-time access price info
- For academic or personal research use, select 'Academic and Personal'
- For corporate R&D use, select 'Corporate R&D Professionals'
Subscribe:Subscribe to Nurse Leader
Already a print subscriber? Claim online access
Already an online subscriber? Sign in
Register: Create an account
Institutional Access: Sign in to ScienceDirect
- Workplace Mistreatment of Physicians Is on the Rise.Physician Health & Behav, 2022 (Available at:)https://www.mdlinx.com/article/workplace-mistreatment-of-physicians-is-on-the-rise/6zaUlUsUfx6bsYF3vYrN57Date accessed: December 15, 2022
- Longitudinal Nursing Leadership Insight Survey Part 4: Nurse Leader’s Top Challenges and Areas for Needed Support, July 2020 to August 2022.AONL Foundation, 2022 (Available at:)https://www.aonl.org/system/files/media/file/2022/10/AONL%20Longitudinal%20Nursing%20Leadership%20Insight%20Study%20Report%20L4%20Final.pdfDate accessed: December 15, 2022
- Toolkit for mitigating violence in the workplace.(Available at:)https://www.aonl.org/system/files/media/file/2022/10/AONL-ENA_workplace_toolkit.pdfDate accessed: December 17, 2022
- Frontline Work When Everyone is Angry.Harvard Business Review, 2022 (Available at:)https://hbr.org/2022/11/frontline-work-when-everyone-is-angryDate accessed: December 20, 2022
- Nurses‘ experiences with type II workplace violence and underreporting during the COVID- pandemic.Workplace Health Saf. 2021; 70: 9
- Hazardous to your health.ASH Clin News. 2018; (Available at:)https://ashpublications.org/ashclinicalnews/news/4208/Hazardous-to-Your-Health-Violence-in-the-Health?searchresult=1Date accessed: December 1, 2022
- Patient characteristics associated with aggression in mental health units.Psychiatry Res. 2017; 250: 141-145
Renee Thompson, DNP, RN, FAAN, CSP is the CEO and Founder of the Healthy Workforce Institute. She can be reached at [email protected] Mitchell Kusy, PhD, Palm Springs, CA.
Published online: March 04, 2023
Publication stageIn Press Journal Pre-Proof
Note: This article is written in testimony to all the health care professionals who give their hearts and minds to improving the care of patients and their families yet who are often caught in the crossfire between care and abuse.
2023 by Elsevier Inc. All rights reserved.