Research Article|Articles in Press

Cultural Intelligence (CQ)

Flex Your CQ Muscle Through a Human-Centered Leadership Workout!
Published:March 01, 2023DOI:
      The world of healthcare reflects the beauty and global diversity of humans across the planet. Cultural intelligence (CQ) is no longer a nice-to-have skillset. Strengthening CQ is central to the global village nurse leaders and team members experience every day with patients, families, colleagues, and communities. When CQ is strengthened in individuals and in teams, the downstream effect is apparent in outcomes related to quality, safety, patient experience, and job satisfaction. Using Human-Centered Leadership in Healthcare as a lens, leaders and teams can take the first step in moving from knowledge to action by completing the health care CQ Self-Assessment.
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      Lucy Leclerc, PhD, RN, NPD-BC is the Chief Learning Officer at uLeadership, LLC in Atlanta, GA and serves as an Assistant Professor in the School of Healthcare Leadership at Massachusetts General Hospital Institute of Health Professions in Boston, MA. She can be reached at [email protected] Kay Kennedy, DNP, RN, NEA-BC, CPHQ is the Chief Executive Officer at uLeadership, LLC in Atlanta, GA and serves as faculy at Emory University's Nell Hodgson Woodruff School of Nursing, also in Atlanta, GA. Susan Campis, MSN, RN, NE-BC, NBC-HWC is the Chief Wellness Officer at uLeadership, LLC in Atlanta, GA and is Adjunct Faculty at the School of Healthcare Leadership at Massachusetts General Hospital Institute of Health Professions in Boston, MA.