The world of healthcare reflects the beauty and global diversity of humans across
the planet. Cultural intelligence (CQ) is no longer a nice-to-have skillset. Strengthening
CQ is central to the global village nurse leaders and team members experience every
day with patients, families, colleagues, and communities. When CQ is strengthened
in individuals and in teams, the downstream effect is apparent in outcomes related
to quality, safety, patient experience, and job satisfaction. Using Human-Centered
Leadership in Healthcare as a lens, leaders and teams can take the first step in moving
from knowledge to action by completing the health care CQ Self-Assessment.
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Biography
Lucy Leclerc, PhD, RN, NPD-BC is the Chief Learning Officer at uLeadership, LLC in Atlanta, GA and serves as an Assistant Professor in the School of Healthcare Leadership at Massachusetts General Hospital Institute of Health Professions in Boston, MA. She can be reached at [email protected] Kay Kennedy, DNP, RN, NEA-BC, CPHQ is the Chief Executive Officer at uLeadership, LLC in Atlanta, GA and serves as faculy at Emory University's Nell Hodgson Woodruff School of Nursing, also in Atlanta, GA. Susan Campis, MSN, RN, NE-BC, NBC-HWC is the Chief Wellness Officer at uLeadership, LLC in Atlanta, GA and is Adjunct Faculty at the School of Healthcare Leadership at Massachusetts General Hospital Institute of Health Professions in Boston, MA.
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Published online: March 01, 2023
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Note: This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.
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2023 by Elsevier Inc. All rights reserved.
