Research Article|Articles in Press

Harnessing Innovation and Collaboration to Improve Unit-Based Huddle Communication

Published:February 22, 2023DOI:


      This article details the effectiveness of utilizing smart board technology and multidisciplinary collaboration to ensure huddle presentation is visually appealing, consistent, timely, and relevant, and encourages staff engagement. To improve huddles in the emergency department of a busy level 1 trauma center, the leadership team implemented smart board technology and multidisciplinary participation to promote effective formal transmission of information. Staff surveys showed significant improvement in the areas of satisfaction, timeliness, and feeling that they received a formal huddle report. Implications for health care organizations include leveraging technology and standardized processes to improve communication, staff satisfaction, patient safety, and operational efficiency.
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      Christine Wendt, MSN, RN, CEN, TCRN, is the Emergency Department Clinical Specialist at Morristown Medical Center in Morristown, New Jersey. She can be reached at [email protected] Kristi Mobus, BSPH, NREMT, is Emergency Department Data Coordinator, and Patricia Primmer, BSN, RN, MAS, is Emergency Department Director at Morristown Medical Center.