The Nurse Manager Role of Yesterday, Today, and Tomorrow: A Qualitative Study in an Academic Health System

Published:November 07, 2022DOI:


      COVID-19 has presented health care providers, including nurse managers (NMs), with unprecedented challenges. The purpose of this study was to explore the perception of the future NM role in an academic health system peripandemic and identify variability in levels of experience. This was a qualitative phenomenological multisite study. The study did show that regardless of the level of experience, opportunity and resources are needed for leadership development, innovative communication strategies, contemporary business acumen, and workforce wellness techniques. This study identified competencies that NMs deemed important. Additional longitudinal research is needed to ensure that the role remains contemporary.
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      Ronald Keller, PhD, MPA, RN, NE-BC, is a senior director of nursing at NYU Langone Health, in New York, New York. He can be reached at [email protected] . Kathleen Evanovich Zavotsky, PhD, RN, CCRN, CEN, ACNS-BC, FAEN, FCNS, is a senior director of nursing research and program evaluation at NYU Langone Health.