Nursing Career Coach: The Difference

Published:August 11, 2022DOI:


      Nursing retention is critical for health care organization success. Reasons for nurses exiting their current organizations include access to professional growth explicitly aligned with the individual nurse’s purpose. One health care system sought to address this need with the creation of the nurse career coach (NCC) to support nurses in exploring roles that align with their individual passion and purpose. Through the coaching process, professional growth, nurse retention, and empowerment of nurses have been experienced as a result. Our evaluation revealed a 96% retention rate. The article details NCC design, implementation, and evaluation, including factors describing spread, sustainability, and scale.
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      Tiffany Wagoner-Duncan, MBA, BSN, RN, CCRN-K, Equipped with over 15 years of experience and expertise in healthcare, nursing, leadership, and business, Tiffany has successfully led transformative teams in the development and sustainability of innovation solutions for common problems that impact the nursing workforce at small- and large-scale hospital systems including at a national level. Her passion, along with her dynamic energy, drives positivity, creativity, and data-driven innovation with those that she works with. While practicing as a professional nurse, Tiffany obtained a Master of Business Administration from Trevecca Nazarene University, which allowed her to connect her clinical expertise with business concepts and principles to elevate ways of working and interconnectivity between departments and teams. In her current role as a National Director within Ascension, Tiffany and her teams focus on positively impacting workforce development, retention, and the future nursing through career sponsorship, development and growth. April Tinsley, MBA, RN, NE-BC, CPXP, Healthcare Executive with over 20 years healthcare experience in a variety of roles at both staff and leadership levels. Performance record demonstrates a consistent history of positive results including generation of growth opportunities and creation of operational efficiencies. Motivated, energetic, insightful leader skilled at understanding clinical perspectives with a proven record of enhancing patient and customer safety and satisfaction, achieving exceptional clinical outcomes and fostering physician and community relationships. Possess a broad base of experience and the ability to discern and meet the needs of both internal and external customers. She can be reached at [email protected]