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The Impact of Daily Executive Rounding on Patient Satisfaction Scores

      The purpose of this study was to evaluate impact of interdisciplinary executive rounding on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings. Interdisciplinary executive rounding is described in the literature yet has not been widely examined for effectiveness on patient outcomes. Integration of an electronic rounding application tool was used, and a unique database developed. Analyses were performed on the dataset to determine the impact of executive rounding on HCAHPS ratings. Mean scores for 8 HCAHPS items increased among the cohort that received executive rounding. Findings indicate interdisciplinary executive rounding is one tool for improving patient experience, yet does not significantly impact scores alone.
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      Biography

      Melissa Kline, DNP, RN, NEA-BC is senior vice president-patient care services and chief nursing officer at The MetroHealth System in Cleveland, Ohio. She can be reached at [email protected] Molly McNett, PhD, RN, CNRN, FNCS, is director, nursing research and evidence based practice, at The MetroHealth System.