The purpose of this study was to evaluate impact of interdisciplinary executive rounding
on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings.
Interdisciplinary executive rounding is described in the literature yet has not been
widely examined for effectiveness on patient outcomes. Integration of an electronic
rounding application tool was used, and a unique database developed. Analyses were
performed on the dataset to determine the impact of executive rounding on HCAHPS ratings.
Mean scores for 8 HCAHPS items increased among the cohort that received executive
rounding. Findings indicate interdisciplinary executive rounding is one tool for improving
patient experience, yet does not significantly impact scores alone.
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Biography
Melissa Kline, DNP, RN, NEA-BC is senior vice president-patient care services and chief nursing officer at The MetroHealth System in Cleveland, Ohio. She can be reached at [email protected] Molly McNett, PhD, RN, CNRN, FNCS, is director, nursing research and evidence based practice, at The MetroHealth System.
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