Resolving Conflict: What Does the Giraffe Say?

  • Author Footnotes
    1 Amy Boothe, MSN, RN, is an Instructor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
    Amy Boothe
    Footnotes
    1 Amy Boothe, MSN, RN, is an Instructor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
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  • Author Footnotes
    2 Nora Frasier, MBA, RN, FACHE, NEA-BC, is Vice President Nursing/CNO at Methodist Mansfield Medical Center in Mansfield, Texas.
    Nora Frasier
    Footnotes
    2 Nora Frasier, MBA, RN, FACHE, NEA-BC, is Vice President Nursing/CNO at Methodist Mansfield Medical Center in Mansfield, Texas.
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  • Author Footnotes
    3 Christy Weaver, APRN, FNP-C, is an Assistant Professor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
    Christy Weaver
    Footnotes
    3 Christy Weaver, APRN, FNP-C, is an Assistant Professor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
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  • Author Footnotes
    4 Jessica White-Kiehle, MSN/MBA/HCM, RN, FACHE, is CEO of Nurse Building Leaders in Meridian, Missouri.
    Jessica White-Kiehle
    Footnotes
    4 Jessica White-Kiehle, MSN/MBA/HCM, RN, FACHE, is CEO of Nurse Building Leaders in Meridian, Missouri.
    Search for articles by this author
  • Author Footnotes
    1 Amy Boothe, MSN, RN, is an Instructor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
    2 Nora Frasier, MBA, RN, FACHE, NEA-BC, is Vice President Nursing/CNO at Methodist Mansfield Medical Center in Mansfield, Texas.
    3 Christy Weaver, APRN, FNP-C, is an Assistant Professor at Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.
    4 Jessica White-Kiehle, MSN/MBA/HCM, RN, FACHE, is CEO of Nurse Building Leaders in Meridian, Missouri.
      Conflict is a lot like water—it spills over; it flows downhill; and, if left unchecked, it erodes whatever it touches. And sometimes it's like red wine—it stains.”—Jason Fried
      • Lewis P
      • Lewis M
      From Boardroom to Whiteboard: A New Generation of Leadership.
      Giraffes are majestic creatures who have unique spot patterns and really long necks. These qualities give the giraffe the ability to use these gifts to gain a different perspective. How does a giraffe connect to how we handle conflict or uncomfortable situations effectively? Conflict is an unavoidable issue within complex health care systems and among health care teams. “The pressure to improve and track quality, treat more patients, reduce costs, and maintain satisfaction scores creates a push–pull workplace that breeds conflict.” According to Gerardi,
      • Gerardi D
      Conflict engagement: a new model for nurses.
      this pressure trickles down within a health care system from administration to the bedside nursing staff, causing stress and frustration, and leading to conflict.
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