Conflict is a lot like water—it spills over; it flows downhill; and, if left unchecked,
it erodes whatever it touches. And sometimes it's like red wine—it stains.”—Jason
Fried
1
Giraffes are majestic creatures who have unique spot patterns and really long necks.
These qualities give the giraffe the ability to use these gifts to gain a different
perspective. How does a giraffe connect to how we handle conflict or uncomfortable
situations effectively? Conflict is an unavoidable issue within complex health care
systems and among health care teams. “The pressure to improve and track quality, treat
more patients, reduce costs, and maintain satisfaction scores creates a push–pull
workplace that breeds conflict.”
According to Gerardi,
this pressure trickles down within a health care system from administration to the
bedside nursing staff, causing stress and frustration, and leading to conflict.
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References
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Article info
Footnotes
The authors thank Dr. Patricia Yoder-Wise for her inspiration and guidance as we completed this manuscript.
Note: There are no conflicts of interest, or financial or personal relationships that could inappropriately influence bias in this work. This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.
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© 2017 Elsevier Inc. All rights reserved.
