Problem of Interest
Healthcare systems are purchasing technology-based tools that improve the patient
experience but are struggling to fit the new solutions into existing workflows and
achieve staff adoption. The deployment of such tools requires a talented and skilled
consultant who can lead them to success.
Purpose
The purpose of this article is to describe the personal approach of a nurse consultant’s
process, and the challenges and successes of deploying innovative healthcare technology
aimed at improving the patient experience.
Practice Implication
Hospital administrative leadership can gain insight into the process and development
of incorporating technology allowing the patient experience to be improved through
the story of an industry expert.
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References
- Notes on Nursing, What It Is, and What It Is Not. Barnes and Noble, New York, NY2003
- HCAHPS: Patients' Perspectives of Care Survey.(Accessed November 16, 2013.)
Article info
Identification
Copyright
© 2015 Mosby, Inc. Published by Elsevier Inc. All rights reserved.
