Nurse Leader
Volume 7, Issue 6 , Pages 50-51 , December 2009

Secret Shoppers in Healthcare

  • Joanne G. Samuels, PhD, RN

      Affiliations

    • Joanne G. Samuels, PhD, RN, is an assistant professor at the University of New Hampshire School of Nursing in Durham.

Reference 

  1. Meade CM , Bursell AL , Ketelsen L . Effects of nursing rounds on patients' call light use, satisfaction and safety . Am J Nurs . 2006;109(9):58–70

PII: S1541-4612(09)00157-8

doi: 10.1016/j.mnl.2009.06.004

Nurse Leader
Volume 7, Issue 6 , Pages 50-51 , December 2009

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