	GUEST EDITOR
	Leah Curtin, MS, MA, ScD(h), RN, FAAN
	Cincinnati, Ohio curtncal@one.net
Features
24	Nursing Management: Confounding the Set-Up-to-Fail Syndrome
	Leah Curtin, ScD(h), RN, FAAN
	The situation occurs when a leader observes or anticipates a problem with performance, forms an opinion (labels), and then unconsciously establishes and periodically reinforces a dynamic that essentially sets up the new manager to fail. The syndrome can be reversed only if the leader is aware of bias and is able to overcome it.
30	The New Hospital Accreditation: Case in Point
	Claire Lee, RN, MSN, CNAA, CPHQ
	A hospital that is dually accredited by both The Joint Commission and DNV Healthcare explains the differences in the two and how ISO 9001 certification created a cohesive vision with true constancy of purpose.
34	Nursing Leadership's Responsibility for Patient Quality, Safety, and Satisfaction: Current Review and Analysis
	Franklin A. Shaffer, RN, EdD, FAAN, and Carol A. Tuttas, MSN, RN, CNA, BC
	With federal rules progressing to more robust pay-for-performance initiatives and recognizing the impact and value of nursing care quality on patient outcomes, the intensifying spotlight on nursing illuminates the profession to health policy movers and shakers.
39	“Getting Ready for Your Next Patient”: Embedding Quality into Nursing Practice
	Nancy M. Valentine, RN, PhD, MPH, FAAN, FNAP, Mary McKay, RN, MS, CPHQ, and Beth Glassford, RN, MSHA, FACHE
	By shifting their focus from survey readiness to patient readiness, nurse leaders across five hospitals joined forces and gained confidence in their ability to help staff nurses cultivate the knowledge and inspiration to take making a difference to a new level.
44	Undertaking the Quality Journey
	Joan Bowman, RN, BSN, MPA, CCM, and Maureen Boshier, MSN, RN, MBA, FACHE
	Whatever the impetus, the quality journey involves a long-term commitment to measurable, sustainable change impacting the process of care delivery and altering the culture of the organization.
14	Leader To Watch
	Nancy Falchuk, RN
	Leah Curtin, ScD(h), RN, FAAN
48	Catastrophic Conditions, Tough Decisions: The Roles and Responsibilities of Nurse Leaders in Disaster Settings
	Chad Priest, RN, JD
	By concurrently training and planning, nurse leaders can make a significant impact during the response to a catastrophic disaster.
51	Are Patients Becoming a Wedge in the Overcrowding Turf War?
	Anthony Sanzo, MBA, and Lisa Romano, RN, MSN
	Interventions need not be extreme if a thoughtful, methodical approach to improving patient flow is adopted and the hospital culture changes so that patient flow becomes everyone's priority.
	SPECIAL SECTION: LABOR RELATIONS
54	The Healthcare Union Battle
54	Ricardo Torres
56	The Nursing Leader's Perspective on the Current Labor Environment
56	Carolyn Roe, MSM, BSN
58	Meet the Professional Persuader
58	Keith Peraino, BSN, MS
Columns
6	Editorial
	Clinical Information and Sociotechnology
	Roxane Spitzer, PhD, MBA
10	Lessons Learned
	Personal Initiative: Some Have It… Some Don't!
	Katherine Vestal, RN, PhD, FAAN, FACHE
12	The Coaching Forum
	Turbulence Strikes: Whose Mask Goes on First?
	Catherine Robinson-Walker, MBA, MCC
AONE The American Organization of Nurse Executives
17	AONE Guiding Principles for Building the Hospital for the Next Generation
21	The Evolving Study of Nursing Satisfaction with Support Services in the Clinical Setting