Nurse Leader
Volume 7, Issue 3 , Page 34 , June 2009

Nursing Leadership's Responsibility for Patient Quality, Safety, and Satisfaction: Current Review and Analysis

  • Franklin A. Shaffer, RN, EdD, FAAN

      Affiliations

    • Franklin A. Shaffer, RN, EdD, FAAN, is the chief nursing officer of Cross Country Healthcare, Inc.
    • ,
  • Carol A. Tuttas, MSN, RN, CNA, BC

      Affiliations

    • Carol A. Tuttas, MSN, RN, CNA, BC, is an interview service manager and clinical liaison for Cross Country Staffing.

References 

  1. Institute of Medicine  . To err is human: building a safer health system . In:  Kohn L ,  Corrigan J ,  Donaldson M editor. Washington, DC: National Academy Press; 2000; http://books.nap.edu/openbook.php?record_id=9728&page=26 Accessed May 25, 2008.
  2. Committee on Quality of Health Care in America  . Institute of Medicine . In: Crossing the quality chasm: a new health system for the 21st century . Washington, DC: National Academy Press; 2001;p. 360; http://books.nap.edu/openbook.php?record_id=10027&page=25 Accessed February 14, 2009.
  3. Accreditation program: hospital national patient safety goals. 2008. The Joint Commission Website . http://www.jointcommission.org/NR/rdon-lyres/31666E86-E7F4-423E-9BE8-F05BD1CB0AA8/0/HAP_NPSG.pdf Accessed February 9, 2009.
  4. Serious reportable events transparency and accountability are critical to reducing medical errors [fact sheet]. National Quality Forum Web site . http://www.qualityforum.org/projects/completed/sre/fact-sheet.asp Accessed February 14, 2009.
  5. Facts about ORYX® for hospitals, core measures and hospital quality measures. 2007. The Joint Commission on Accreditation of Healthcare Organizations Web site . http://www.jointcommission.org/NewsRoom/PressKits/AnnualReport/ar_facts_oryx.htm Accessed February 14, 2009.
  6. Hospital compare–a quality tool provided by Medicare. U.S. Department of Health and Human Services Web site . http://www.hospitalcompare.hhs.gov/Hospital/Static/About-HospQuality.asp?dest=NAV%7CHome% 7CAbout%7CQualityMeasures Accessed February 14, 2009.
  7. NDNQI: transforming data into quality care [brochure]. National Database of Nursing Quality Indicators Web site . https://www.nursingquality.org Accessed February 14, 2009.
  8. Incorporating selected national quality forum and never events in to Medicare's list of hospital-acquired conditions [fact sheet]. 2008. Centers for Medicare & Medicaid Services Web site . http://www.cms.hhs.gov/apps/media/press/factsheet.asp?Counter=3043#_ftnref1#_ftnref1 Accessed February 14, 2009.
  9. Department of Health and Human Services Centers for Medicare and Medicaid  . Federal Register 23528 (2008) 42 CFR Parts 411, 412, 413 et al . http://edocket.access.gpo.gov/2008/pdf/08-1135.pdf Accessed February 14, 2009.
  10. CMS hospital-acquired conditions. Premier Web site . http://www.premier-inc.com/safety/topics/guidelines/cms-guidelines-4-infection.jsp Accessed February 14, 2009.
  11. Proposed fiscal year 2009 payment, policy changes for inpatient stays in general acute care hospitals[fact sheet]. 2008. Centers for Medicare & Medicaid Services Web site . http://www.cms.hhs.gov/apps/media/press/fact-sheet.asp?Counter=3045&intNumPerPage=10&checkDate=&checkKey=&srchType=1&numDays=3500&srchOpt=0&srchData=&keywordType=All&chkNewsType=6&intPage=&showAll=&pYear=&year=&desc=&cboOrder=date Accessed February 14, 2009.
  12. Safe practices for better healthcare: a consensus report. Summary. The National Quality Forum . Rockville, MD: Agency for Healthcare Research and Quality; August 2003; http://www.ahrq.gov/qual/nqfpract.htm Accessed February 14, 2009.
  13. Pappas SH . The cost of nurse-sensitive adverse events . J Nurs Admin . 2008;38(5):230–236
  14. Nursing-sensitive indicators. 2008. American Nurses Association Web site . http://www.nursingworld.org/MainMenuCategories/ThePracticeofProfessionalNursing/PatientSafetyQuality/NDNQI/NDNQI_1/NursingSensitiveIndicators.aspx Accessed February 14, 2009.
  15. HCAHPS and IPS payment provisions. 2008. Centers for Medicare & Medicaid Services Web site . http://www.hcahpsonline.org/home.aspx#payment Accessed February 14, 2009.
  16. HCAHPS facts [fact sheet]. 2008. Centers for Medicare and Medicaid Services Web site . http://www.cms.hhs.gov/apps/media/press/factsheet.asp?Counter=3007&intNumPerPage=10&checkDate=&checkKey=&srchType=1&numDays=3500&srchOpt=0&srchData=&keywordType=All&chkNewsType=6&intPage=&showAll=&pYear=&year=&desc=false&cboOrder=date Accessed February 14, 2009.
  17. HCAHPS survey. U.S. Department of Health and Human Services Web site . http://www.hcahpsonline.org/home.aspx Accessed February 14, 2009.

PII: S1541-4612(09)00061-5

doi: 10.1016/j.mnl.2009.03.011

Nurse Leader
Volume 7, Issue 3 , Page 34 , June 2009

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