Features
20	Mission Critical: Building a Culture of Excellence
	Linda C. Lewis, RN, MSA, NEA-BC, FACHE
	Organizational culture must continually evolve to meet and exceed the expectations of not only patients and families but, most importantly, the workforce that embodies the mission, vision, and values that sustain a culture of excellence.
26	Roadmap for Planned Change, Part 1 Change Leadership and Project Management
	Marita Schifalacqua, RN, MSN, NEA-BC, FAAN, Chris Costello, MEng, MBA, and Wendy Denman, RNC, BBM, BSN, MSN
	This article focuses on the foundations of change theory and the elements of project management most critical to successfully implement any project.
32	Roadmap for Planned Change, Part 2 Bar-Coded Medication Administration
	Marita Schifalacqua, RN, MSN, NEA -BC, FAAN, Chris Costello, MEng, MBA, and Wendy Denman, RNC, BBM, BSN, MSN
	This article, the second of a two-part series, focuses on the application of change theory and project management to successfully implement a bar-coded medication administration program.
38	Addressing Disruptive Behavior by Implementing a Code of Professionalism to Transform Hospital Culture
	Kathleen Leask Capitulo, DNSc, RN, FAAN, FACCE
	New Joint Commission standards require accredited organizations to have a formal mechanism to address disruptive behavior, and this article reviews the exemplar program at two hospitals.
44	Hardwiring Nursing Quality
	Linda Harrington, PhD, RN, CNS, CPHQ
	The increasing focus on measurement of nursing quality encourages the rapid hardwiring of nursing quality into healthcare organizations.
12	Leader To Watch
	Ann Hendrich, RN, MS, FAAN
	Donna J. Zazworsky, RN, MS, CCM, FAAN
48	Making the Business Case for Nursing to the Business Community and CEOs
	Susan Hassmiller, PhD, RN, FAAN, and Mary Ann Christopher, MSN, RN, FAAN
	We must develop and make a convincing case to the business community and to healthcare administrators that it is very much their business to become involved in addressing the nurse and nurse faculty shortages.
Columns
6	Editorial
	More than Hope
	Roxane Spitzer, PhD, MBA, RN, FAAN
8	Lessons Learned
	Procrastination: Frustrating or Fatal?
	Katherine Vestal, RN, PhD, FAAN, FACHE
10	The Coaching Forum
	Being Too Good
	Catherine Robinson-Walker, MBA, MCC
17	AONE Announces Annual Leadership Awards