Nurse Leader
Volume 6, Issue 5 , Pages 48-51 , October 2008

HCAHPS: Nursing's Moment in the Sun

  • Franklin A. Shaffer, RN, EdD, FAAN

      Affiliations

    • Franklin A. Shaffer, EdD, RN, FAAN, is the executive vice president and chief nursing officer of Cross Country Healthcare and Cross Country Staffing in Boca Raton, Fla.
    • ,
  • Carol Tuttas, MSN, RN, CNA, BC

      Affiliations

    • Carol Tuttas, MSN, RN, CNA, BC, is a professional services educator with Cross Country University.

References 

  1. Hospital Consumer Assessment of Healthcare Providers and Systems  . CAHPS Hospital Survey . Available at: www.hcahpsonline.org/surveyinstrument.aspx Accessed July 16, 2008.
  2. Cunningham J . Understanding HCAPS Patient Safety and Public Reporting . Available at: http://www.mtha.org/mpdf/C18.pdf slide 20, 22. Accessed June 16, 2008.
  3. Centers for Medicare & Medicaid Services  . Available at: hcahpsonline.org Accessed June 16, 2008.
  4. Centers for Medicare and Medicaid Services  . Available at: www.hospitalcompare.org April 7, 2005; Accessed June 16, 2008.
  5. Kane RL , Shamliyan T , Mueller C , Duval S , Wilt TJ . The association of registered nurse staffing levels and patient outcomes . Medical Care . 2007;45(12):1195–1204
  6. Berriel-Cass D , Adkins FW , Jones P , Fakih MG . Eliminating nosocomial infections at Ascension Health . The Joint Commission Journal on Quality and Patient Safety . 2006;32:612–620
  7. Pryor DB , Tolchin SF , Hendrich A , Thomas CS , Tersigni AR . The clinical transformation of Ascension Health: eliminating all preventable injuries and deaths . The Joint Commission Journal on Quality and Patient Safety . 2006;32:299–308
  8. Ewing H , Bruder G , Baroco P , Hill M , Sparkman LP . Eliminating perioperative adverse events at Ascension Health . Joint Commission Journal on Quality and Patient Safety . 2007;33:256–266
  9. Lancaster AD , Ayers A , Belbot B , et al.   Preventing falls and eliminating injury at Ascension Health . Joint Commission Journal on Quality and Patient Safety . 2007;33:367–375
  10. Jain M , Miller L , Belt D , King D , Berwick DM . Decline in ICU adverse events, nosocomial infections and cost through a quality improvement initiative focusing on teamwork and culture change . Qual Saf Health Care . 2006;15:235–239
  11. Rutherford P , Lee B , Greiner A . Transforming Care at the Bedside. IHI Innovation Series white paper . Boston, MA: Institute for Healthcare Improvement; 2004;
  12. Viney M , Houston S , Belcik K . Transforming care at the bedside: designing new care systems in an age of complexity . J Nurs Care Qual . 2006;21:143–150
  13. Welton JM , Zone-Smith L , Fischer MH . Adjustment of inpatient care reimbursement for nursing intensity . Policy, Politics, & Nursing Practice . 2006;7:270–280
  14. Welton JM . Rates and inpatient nursing care . Health Aff . 2007;26:900–902
  15. Welton JM , Fischer M , DeGrace S , Zone-Smith L . Nursing intensity billing . JONA . 2006;36:181–188
  16. Curtin L. An Integrated Analysis of Nurse Staffing and Related Variables: Effects on Patient Outcomes. Online Journal of Issues in Nursing. Sept 2003/Updated April 2008 (8:3).

PII: S1541-4612(08)00162-6

doi: 10.1016/j.mnl.2008.07.005

Nurse Leader
Volume 6, Issue 5 , Pages 48-51 , October 2008

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