Table of Contents

Article Outline

 

Features
30	Positive Deviance: Innovation from the Inside Out
	Belinda Jaramillo, RN, BSN, Crystal Jenkins, RN, BSN, Fredda Kermes, RN, BSN, Les Wilson, RN, BSN, Julie Mazzocco, and Tami Longo, RN, BSN
	Positive deviance is a method for transforming a culture to incubate creativity and grow innovators from within the organization, but this change is possible only when leaders start the transformation within themselves.
36	First Fridays: Celebrating the Nursing Profession
	Valarie D. Ricks, RN, MS, and Rebecca (Suzie) Miltner, RNC, PhD
	Many organizations struggle with issues surrounding staff disengagement, so leaders must encourage and assist their staff to choose the avenue that best fits them.
40	Rules of Engagement: Six Practical Steps for Getting the Most from a Consulting Engagement
	Bonnie Barndt-Maglio, PhD, RN
	A leader's active participation is essential for success, but gaining added benefits from both the individual consultant and the entire engagement processes requires a leader to work in tandem with the consulting group to bring about the change needed to go forward.
44	Nurse Manager Development Beyond the Classroom
	Karen K. Kirby, RN, MSN, and Pamela DeCampli, RN, MSN
	Nursing executives need to develop multiple strategies for increasing nurse manager ranks, and key to these strategies is the use of qualified coaches and mentors from within and outside the organization.
48	New Medicare Discharge Appeal Rules Highlight Need for Leadership Response
	Vivian Campagna, MSN, RNC, CCM
	To respond to the rule changes regarding Medicare patients' rights to appeal discharge plans, nurse leaders and hospital case managers must spearhead the drive to manage cases more assertively.
52	Change Management at the Hospital Front Door: Integrating Automatic Patient Tracking in a High Volume Emergency Department and Level 1 Trauma Center
	Linda Laskowski-Jones, RN, MS, APRN, BC, CCRN, CEN
	A New England hospital discusses the transformation their emergency department underwent when they implemented an automatic patient and asset tracking software.
Cover
	LEADER TO WATCH
	Donna J. Zazworsky, RN, MS, CCM, FAAN
	Ann Marie T. Brooks, RN, DNSc, MBA, FAAN, FACHE, FNAP
Columns
6	Editorial
	Complexities in Health Care Management: Who Holds the Rubik's Cube?
	Roxane Spitzer, PhD, MBA, RN, FAAN
10	Lessons Learned
	Fear Can Be a Good Thing
	Katherine Vestal, RN, PhD, FAAN, FACHE
12	The Coaching Forum
	Managing by Accident
	Catherine Robinson-Walker, MBA, MCC
American Organization of Nurse Executives
21	Line of Sight: The Crucible in Nurse Manager Engagement