Creating a culture of safety: Leadership, teams, and tools

References 

1. Marx D . Patient safety and the ‘just culture’: a primer for health care executives . New York, NY: Columbia University; 2001; Available at: www.mers-tm.net/support/marx_primer.pdf.
2. First, Do No Harm
3. Reason J . Human error . Cambridge: Cambridge University Press; 1990;
4. Weick KE , Sutcliffe KM . Managing the unexpected . San Francisco: Jossey Bass; 2001;